FAQ's - Frequently Asked Questions
What should I expect for my very first session?
Prior to your very first session you’ll receive an email with directions to the studio. Brandon will greet you by the main entrance of the building near your scheduled time and will walk you back to the studio and direct you to the restroom should you need it. Once inside the therapy studio you’ll be asked to fill out the confidential health history intake forms, of which there are two. One is a larger detailed form that every client fills out once at their very first session, and again at their first session of each calendar year. The other is a shorter form that you’ll be asked to complete at the start of every session. After completing the forms you and I will go over them together. When you both have a clear understanding of your goals and conditions to be addressed, the hands-on therapy will begin. The time taken to complete the longer detailed intakes will be made up to you and you should expect this session to run longer and end late, while still starting at the scheduled time. After the hands-on therapy is complete you’ll be given some time to collect yourself before discussing any feedback, outcomes, or practices you may do at home to help further you toward your goals. Also at this time, water will be provided to you and if you hadn’t paid online when you scheduled you would be asked to settle up. Brandon will be in touch with you within the next few days to see how you have been settling after your therapeutic session together. This is a similar procedure for ongoing sessions.
Why do you need to know my health history?
Massage and bodywork have many effects, some of which are still unknown. Certain techniques or massage in general may be contraindicated for certain health issues. In order to provide the safest possible session as well as one that is adapted to your specific needs, you’re asked to be as open and honest on your health history form as possible.
How early should I arrive for my session?
Try to arrive for your session no earlier than 5-10 minutes prior to your scheduled session start time. Due to SomaBolo being a single studio, there is not a receptionist and Brandon may still be finishing preparations for your session. Thank you for your understanding and cooperation.
What happens if I arrive late?
If you are running late, it’s preferred that you try to make contact, if possible and safe, informing Brandon to keep watch for your arrival time different than expected. Brandon will try to accommodate you with the remaining time available. Often times there is another session scheduled soon after yours, and if this is the case, then we have no choice but to end your appointment at its originally-scheduled time. If there is not another client or obligation right after, then we may be able to extend your appointment time. But please try to arrive on time to avoid this situation, as it can cause unnecessary stress to you going into your session, as well as potentially having your session time shortened. If contact is not made within 20 minutes after your scheduled start time you may be considered a no show and risk incurring late cancellation charges.
Once inside the building, how do I find the SomaBolo studio?
Once you are inside the building, follow all the way around along the main floor until your only option is to either go up or down stairs. If you stop there and look to your left you'll see the door to SomaBolo.
*For those entering from the handycapped entrance, Brandon will greet you to help ensure you smooth access.
Directions from handycapped entrance: You'll be entering the building through the parlor entrance on Fall Creek Pkwy. Move forward through the foyer past a set of double doors and into the hallway. Next you'll take a left to find a wheelchair lift taking you down a small set of stairs, (there is a remote control on the wall and on the device to operate). When past those stairs, the studio is there on your right.
How do I book an appointment?
There are a few ways to schedule your session. The most convenient way to schedule is using the online scheduler. You’ll select the particular service and session length you are interested in, which takes you next to the updated calendar. You can select any time shown that will work best with your schedule, and click “continue”. From there you’ll be asked for your name, contact information, and if you’d prefer to pay at the time of service or there at the time you schedule. Either time is perfectly appropriate. Once completed you’ll receive an email confirming the date, session selected, and a few other details. If you otherwise prefer, or are not seeing any slot that fits your schedule, you’re also welcomed to call, text, or email to schedule your appointment.
What is your cancellation policy?
We ask for 24 hours notice if you need to cancel or reschedule an appointment in order to prevent incurring late cancellation charges. We reserve the right to charge a 50% fee on the full priced service for no shows or cancellations under 24 hours. All clients are able to edit, cancel, or reschedule all upcoming appointments themselves in the online scheduler prior to the 24 hour timeframe, or by contacting SomaBolo directly.
If I am sick with a cold or flu, should I still come to my appointment?
If you are ill with a cold or the flu, please do NOT come in for your session. Please phone or email me to cancel with as much notice as possible, so that I may be able to fill the spot with a clients on my wait-list. Thank you! I appreciate your thoughtful consideration of this matter. Please note, my cancellation fee will not be charged for short notice cancellations that are due to illness.
What if Id be coming straight from work or the gym?
A pre-massage shower is not required, but we do ask that clients use common sense and mindful personal hygiene practices, assuring both yours and the therapist’s comfort during the session. We do ask that clients please not wear perfumes, colognes, or other strong scents for their session. Thank you!
Do I have to be completely undressed?
For most table sessions, you will undress to the level you are comfortable. Your therapist will give you privacy when changing. Most clients choose to remove all clothing, as they require some direct contact with the skin and use oil or cream. If you will be more comfortable during the session leaving undergarments on, that is appropriate too, but please be advised that some oil may get onto them. If you are unclothed for a session, a sheet will be covering parts of the body that are not being worked on. If removing many clothing items makes you too nervous and unable to relax, then you are not getting the optimal benefit from your session and you should think about scheduling Thai Bodywork instead. If you have any concerns or questions about this issue, please do not hesitate to ask.
For Thai bodywork you will be clothed throughout the session. You’ll be asked to wear a loose and comfortable fitting stretch-type full pant and a regular or long sleeve t-shirt. Clients are encouraged to either arrive wearing these items or have them along and ready to change after arriving. Please note that shorts or tank tops are not appropriate for these sessions and you may be asked to change. The SomaBolo studio has extra sets of clean clothes in a range of sizes for this and other circumstances. All clients are welcomed to utilize these items as available.
What am I supposed to do during a massage treatment?
Mostly all you need to do is relax, and next help your therapist ensure that you are the most comfortable in regards to pressure, temperature, and positioning. If you’re wanted in a different position Brandon will either do the adjustment for you, or ask you to move to the position needed. Otherwise, you should feel free to change your own positioning anytime to make yourself more comfortable.
Is it okay to talk or should I be quiet during my massage?
It is your session, and whatever feels natural to you is the best way to relax. It is okay to talk if you feel anxious or have questions about the session. And it’s rather important to speak up if you are in pain, feel too hot or cold, or realize you forgot to mention a health issue during the intake. Many people close their eyes as they completely relax during their session. Also, ambient music is usually played to help you rest and observe the changes occurring in your body. If you prefer it more quiet, just mention it. The music is easily turned off. Remember, this is entirely your session to make what you want it to be. Your therapist will follow your lead.
How should bodywork feel?
Bodywork techniques on healthy tissue usually feels very good. The normal response is to let go, take deeper breaths, and relaxing into it. Having bodywork performed in an area of chronic pain or injury can cause discomfort at first, but usually lessens after the first few minutes. Brandon has been trained in numerous techniques and will work carefully within what feels right to you, and minimizing any pain or discomfort to that area. He will check in and ask for feedback throughout your session to make sure that we are working within the right level of “therapeutic tenderness” - this sensation is described as ‘hurts so good’ - a level of tenderness that you can breathe through comfortably, and that dissipates rather quickly as we work, easing the initial discomfort. If people have been living with chronic pain for any length of time, it can be difficult to differentiate these sensations, so you’ll be encouraged to listen closely to your body. The most effective and deepest bodywork will work with the body’s natural responses, not against them.
Can you feel that too?
Often times clients will ask the therapist how they found tension that they themselves didn’t even know they had, or if their therapist can feel an area of intensity along with them. Well, the answer is sometimes yes and sometimes no. It’s not always following tension trails that lead them to work in a particular area. Sometimes the way you may have held your body as you were led back to the therapy room that steered that direction, or something you said in your intake. Maybe you were laying crooked on the table which directed attention to some tight muscles on one side. Sometimes your therapist can actually feel irregular tissue and sometimes they may feel unexplainably called to a certain area. The one thing that might be the most essential to understand is that, regardless of anyone’s expertise, no one can tell you how you are experiencing your body better than you. So, it’s important that you communicate with your therapist to keep them aware during your session. Always let them know if their pressure, angle, or technique needs to be adjusted.
What if I don't feel comfortable during my session?
It’s extremely important to understand that they are times when you need to speak up. If the therapist is doing anything that leaves you uncomfortable, you should let them know immediately. If it is something such as the technique they are using, the temperature, the lighting, or anything else that your therapist is able to change they’ll do their best to try to remedy the situation. If your discomforting feelings stem from your view of your body, you can express that to your therapist. Understand that massage therapists are professionals who are sensitive to possible client issues with touch and are non-judgmental about your body weight, amount of hair, skin conditions, scars, disabilities, medical conditions, or personal history of trauma. Brandon and the SomaBolo studio strive to create a safe space for each individual to approach their concerns openly and in a healthy manner. Your participation is valuable here. The information and events shared within and surrounding your session are considered confidential and will not be shared with anyone, at any time, without your prior express written approval. If you still have unsettled concerns, you are in control, and are allowed to end your session at any time.
Is there any reason I shouldn't get a massage?
There’s not that many contraindications, or reasons where treatment is not advised due to the risk of causing further harm, but there are a few. If you have a fever, cold/flu, or contagious condition you should not schedule a massage session until you have fully healed. Truthfully, receiving bodywork when you’re not feeling well may actually make you feel worse than you already are. There are some circumstances where you may be asked to reschedule your session, such as if you’ve experienced a recent trauma to your body within 48 hours (e.g. a car accident, a fall, medical operation, or even severe emotional trauma), or if you’re found to be under the influence of alcohol or drugs. Most any other situation may just require your therapist to adjust their techniques or avoid a certain area of the body for the time. Some risk factors that should be taken into account, but are not complete contraindications are pregnancy, cancer, vascular disorders, arthritis, neuropathy, and certain heart conditions. These may require a written physician’s approval prior to receiving bodywork. You should always talk with your physician to see if they have any concerns to you receiving bodywork. If you have any of these mentioned, or other specific condition, which you feel might preclude you from receiving massage, please contact your therapist to discuss if modifications can be made.
I'm pregnant. Can I still have massage?
Pregnant women should first discuss massage with their prenatal care provider, but studies have shown that women are able to receive massage at any stage of pregnancy. Simple modifications are made in order to help ensure the safety of the woman and child such as performing the session in the side-lying position. Generally speaking, lighter pressure may be used on pregnant women and deep tissue techniques and stretching are not recommended.
Will a single session "fix" me?
There is no precise answer to this question as clients vary with different concerns, some chronic, some sporadic. And the therapies used to address these conditions vary as well. Some people walk away from a single therapy session feeling immediate relief, where others have felt physical improvement from their session the next day or a few days later, and still others required a series of regularly schedule sessions in order to notice significant improvements. Also it’s not uncommon to find people with multiple concerns, as well as having underlying issues once the initial concern is addressed. The body often will develop compensating holding patters to make up for an instability elsewhere. Sometimes this compensation can be a more painful symptom effectively masking the original vulnerability. Each person, along with their concerns, is almost like picking a lock. Some conditions can be rather straightforward and simple to find release, while others can take a bit more effort.
How many sessions will I need?
It’s hard to say. Each client is unique and every condition is unique to each person. It may take only once or it may take several sessions to reach your goal. It all will depend on the severity of your concern, how long it’s been present, and how far you are from that goal. It’s important to speak openly and honestly with your therapist about your conditions and expectations so they can better form an appropriate treatment plan to use, as well as further explain the benefits they anticipate you’ll receive, how soon you could expect to notice them, and how long they might be expected to last.
How often should I get a massage?
How often you receive massage varies from person to person and is dependent upon why you’re seeking massage. If you’re just seeking some occasional relaxation, then a session every 3-6 weeks might be fine for you. However, if you are seeking treatment for a specific condition, it is recommended you go more frequently at first, then taper down to more of a maintenance schedule. You’ll want to consider how you felt in the days after your session and when you noticed those specific symptoms beginning to reappear or worsen. This will help you determine the best length of time between treatments. Remembering to keep a regular schedule can be necessary in effectively addressing your concerns. Your therapist may be able suggest some “homework” for you to practice at home as part of your treatment plan in order to lengthen the time between sessions as well as accelerate you toward your therapeutic goals
How will I feel after my treatment?
This can be different depending on what kind of work has been done. Most often people report feeling very relaxed following their massage, as though they’re ready for a nap. Many people emerge having a sense of peace, like if time has slowed down for them a little bit, then later feeling refreshed, softly energized, and having a heightened awareness.
Will I be sore after my massage?
If you came in to receive deeper therapeutic work you might feel a little bit sore immediately after the massage, but usually the following day you should feel great. In you were to feel more sore the day following your massage than you had immediately after, it can be an indication that you didn’t drink enough water to help flush the tissues, or there were excesses of waste products in the tissue that didn’t make it into the circulation. This can be more likely to happen if a person is not accustomed to receiving bodywork or if they’ve been sedentary for awhile. To help prevent this it’s a good idea to be sufficiently hydrated prior to your massage, while also increasing your water intake afterward. Another cause that leads to a person feeling soreness the following day or longer is an indication that your therapist used too much pressure. If the technique your therapist is using is causing pain, going past the “therapeutic zone”, please speak up immediately and tell them to use lighter pressure. There’s one other instance where a person’s original aches and pains may have initially decreased or even become absent, then soon those or other issues may present briefly as a form of by-product to massage. Since massage can create a heightened awareness of the body and allow a person to tune into the subtler sensations, lesser pains can seem louder, and more fluid movements can seem awkward. This not unheard of scenario is usually pretty short lived before they begin to feel the benefits again.
What kind of payments are accepted?
Inside the SomaBolo studio we are able to accept cash, check, PayPal, Visa, MasterCard, Discover, and American Express. If you prefer to pay online when you book your session we can only accept PayPay or credit card. Unfortunately we are unable to direct bill insurance companies but are able to provide receipts for therapy sessions. You can check with your insurance provider before your appointment to see if they cover massage and bodywork therapies, and if they require a doctor’s referral or prescription in advance before authorizing reimbursements.
Am I supposed to tip?
Tipping is a personal matter and is entirely your decision. Some people view their bodywork therapist as they do their doctor or dentist, and therefore wouldn’t tip. Others view their therapist as a service provider like a hair stylist, bartender, or taxi driver and feel tipping is warranted. Some people can see it both ways. Regardless of your thoughts, you should never feel obligated to give gratuity. And a professional therapist will never ask for or expect it, but will always appreciate it.
Do you offer gift certificates?
Yes we do! A session with SomaBolo is a great way to show someone how much you care. You can get certificates good for a particular service, a package bundle, or for a certain dollar amount. Gift certificates can be purchased online, or by contacting the studio by phone or email.
What is the COVID-19 booking and cancellation policy?
Due to COVID-19, the number of daily appointments will be temporarily limited. The health and safety of our clients and community is the greatest priority.
-Have you felt any feverish symptoms or have had a fever of 100°F or above in the last 48 hours?
-Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath?
-Have you travelled overseas or to any significantly impacted COVID-19 areas anytime in the last 14 days?
-Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has Coronavirus-type symptoms?
If you answered 'yes' to any of these questions, please reschedule your appointment for 14 days past the date of contact or advised by your doctor, without any penalty or risk of incurring a late cancellation fee.
*Brandon will also be following these same considerations and will notify you as soon as possible if there is any indication of risk to carrying or contracting the virus. Again, the health of everyone is greatest priority.
Will I need to fill out a Covid-19 waiver?
Yes, there will be a additional short waiver at the start of each session attesting to your health relating specifically to your risk level to COVID-19.
Will I need to wear a face mask?
Yes, all participants will be required to wear masks throughout their time spent in the building. Your therapist will also be required to adhere to this policy. Brandon will also be wearing a face mask throughout your session.
If you do not have a mask available to wear one will be provided.
Will the therapist be wearing a face mask?
Yes, all participants will be required to wear masks throughout their time spent in the building. The therapist will also be required to adhere to this policy. Brandon will also be wearing a face mask throughout your session.
If you do not have a mask available to wear one will be provided.
Will I need to wait in my vehicle or outside prior to my appointment?
Try to arrive for your session no earlier than 5-10 minutes prior to your scheduled session start time. Brandon will greet you by the main entrance of the building near your scheduled session time to walk you back to the studio and direct you to the restroom where you'll be asked to wash your hands. Due to SomaBolo being a single studio, and there being no receptionist, Brandon may still be finishing preparations for your session. So if you do happen to arrive earlier than 5-10 minutes beforehand you are asked to remain outside the building or in your vehicle until closer to your scheduled time. Thank you for your understanding and cooperation.
What precautions are being taken to protect against spreading Covid-19?
To give you an idea of our enhanced procedures:
SomaBolo has been deep cleaned and sanitized from floor to ceiling using UltraCare, a
professional-grade product that is EPA, OSHA, CDC, and State Board compliant as a hospital-grade disinfectant.
We have also implemented ongoing sanitation procedures multiple times throughout the day and are fully sanitizing all common surfaces, not limited to, all counters, coat rack, personal belongings plastic bin, pens, clipboards, massage table or mat, bolsters, and all linens etc. are replaced after each treatment.
We will also be practicing physical distance in the halls and other common areas of the building. With that being said, the 6 foot rule for social distancing does not apply to trained health care professionals while treating clients while adhering to strict hygiene protocols, and be sure to fully complete your informed consent and intake forms.
We are encouraging clients to try to refrain from paying for services in cash, if available. Instead, you're advized to pay for your treatment using a credit or debit card.